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Crisis Support

If you’re in an emergency situation or need immediate assistance, contact mental health services, go to your local emergency department or call emergency services on 000.

If you are worried about someone who is struggling click here for information on signs to look out for and how to respond.

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If you are an adult and need to speak to someone urgently, here are some helplines to try:


Nationwide 24-hour crisis support and suicide prevention services.
13 11 14

Beyond Blue

Anonymous forums and confidential support services open 24/7 for everyone in Australia.
1300 22 4636

Suicide Call Back Service

Free professional 24/7 telephone counselling support to people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues.
1300 659 467

If you are a young person and need to speak to someone urgently, here are some helplines to try:

Kids Helpline

Free (even from a mobile), confidential 24/7 online and phone counselling service for young people (5 to 25 years) for any reason.
1800 551 800


Chat privately with professional counsellors via phone or webchat 7 days a week between 9am – 1am (AEDT). For 12-25 year olds who want advice, are unsure of what help you need or maybe just want to talk things through.
1800 650 890

These organisations support both adults and young people:


QLife is an Australia-wide telephone and webchat peer support and referral service for LGBTIQ+ people and their loved ones. Open 3pm to Midnight (AEST), 7 days a week
1800 184 527


National service for Aboriginal & Torres Strait Islander people in crisis offering 24/7 confidential 1:1 phone support with trained Lifeline Aboriginal & Torres Strait Islander crisis supporters.
13 92 76

Safe Havens offer a safe place for people to go as an alternative to emergency departments for people experiencing distress or in need of urgent mental health support. Services vary state by state and many are for adults or older teens so we encourage contacting them if looking for support for anyone under 18.

Safe Haven Cafes (WA) WA has two safe haven cafes to offer an alternative to emergency departments for people with mental health issues experiencing distress.

Safe Haven (NSW) NSW has 19 Safe Havens across the state. The offer a non-clinical alternative to hospital emergency departments, for people experiencing distress or suicidal thoughts. Safe Havens are staffed by peer-support workers and you can be connected to other mental health professionals.

Salisbury Safe Haven (SA) For anyone aged 16+ looking for support around issues that are impacting their wellbeing such as emotional distress, social isolation or feelings of being overwhelmed.

North Hobart Safe Haven (TAS) The Safe Haven is for people aged 15 years and over, who are experiencing situational or suicidal distress, and their families or support networks. You can access the Safe Haven without a referral.